The Scent of Flowers

I’ve finally talked to a business owner that understands the meaning of customer service. I have wondered if maybe he should train people on how to keep the customers coming back again and again. At my job today, some flowers arrived for my boss. These flowers strangely reaked of cigarette smoke. Both the card and all the flowers reaked of stale Marlboros or maybe they were Camels — but they didn’t smell like fresh flowers.

My boss who is recuperating from an operation couldn’t even enjoy the flowers because she is allergic to cigarette smoke. So I called the florist:

Me: “Hi, we just got some flowers delivered from your florist shop and they reak of cigarette smoke.”

Florist: “Really? That is so weird. That has never happened before. What should I do?”

Me: “Well, I think you should send her more flowers so that she can enjoy them because she is allergic to cigarette smoke. I think the people that sent them to her would like her to enjoy them also.”

Florist: “Hmm, well, I don’t know. I don’t think the smell should last long. Hmm, there aren’t any flowers that have the scent of cigarette so this can’t be the flowers. I guess the driver was smoking?”

Me: “Yes, it would appear so. Can I speak to the owner?”

Florist: “I am the owner.”

Me: “Okay (disbelief) um, well, no one wants to receive fresh flowers that smell like smoke. Was this an employee that delivered them or do you use a service?”

Florist: “It is a service, but this has never happened before.”

Me: “Okay, well, I think you might want to tell the service that they shouldn’t allow their drivers to smoke around the flowers.”

Florist: “Are you against smokers?”

Me: “No, I don’t have anything against smokers. I’m not telling the man that he can’t smoke, but he shouldn’t be smoking near the flowers. Flowers are supposed to smell like flowers not cigarette smoke.”

Florist: “So what should I do?”

Me: “I think you should send new flowers that don’t smell like smoke so she can enjoy them.”

Florist: “So you want me to deliver the flowers myself? Can the driver deliver them again?”

Me: “I really don’t care who delivers them as long as they smell and look nice.”

Florist: “Okay, okay, I get your point. I’ll have more flowers delivered tomorrow. Okay?”

Me: “Thank you.”